Subject: Tech Support Candidate - Geetika Banga
From: Geetika Banga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 13:38:09 -0400

| | Tech Support Test

Name | Geetika Banga
E-mail | [email-masked]
Phone Number | (91) 7500592488
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 62,Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies | Customer service representative | Currently working | 15000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the internet connectivity first then try to reload tht particular website.
If this troubleshooting attempt will not work,then I will try to open the website on a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) The bluetooth device  should be on.
2)We open settings on a mobile phone which we want to connect with the bluetooth device and we will search the name of the bluetooth device and by clicking on that name we will be able to connect.

What according to you makes you a good candidate for customer service or technical support job? | The candidate should have the fluency in that particular language.Also while speaking the candidate should be confident and should empathy towards the concern of the Customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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