Subject: Re: Transcript of Wednesday, October 27th, 2021, 02:49:50 pm. Operator: Harry. Visitor: Traveler
From: Saurabh Dadu <[email-masked]>
To: Charles Neville <[email-masked]>, manager <[email-masked]>
Date: Wed, 27 Oct 2021 16:53:54 +0000

Hi Charles,

Thanks for your email. We checked, we've not had any cases with wrong greetings sent. It seem like this person was qualified to receive the greeting.

We had an instance where some chat messages were not getting delivered to a specific user, but that problem has now been resolved.

Thank you for your understanding.

Regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu <[email-masked]>
Sent: 27 October 2021 8:45 PM
To: Charles Neville <[email-masked]>; manager <[email-masked]>
Subject: Re: Transcript of Wednesday, October 27th, 2021, 02:49:50 pm. Operator: Harry. Visitor: Traveler

Checking again, I spent hours with LC support, let me check again one moment pls.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Charles Neville <[email-masked]>
Sent: 27 October 2021 8:43 PM
To: manager <[email-masked]>
Subject: Fwd: Transcript of Wednesday, October 27th, 2021, 02:49:50 pm. Operator: Harry. Visitor: Traveler

I thought it was turned off?

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms <[email-masked]<mailto:[email-masked]>>
Date: Wed, 27 Oct 2021 at 16:54
Subject: Transcript of Wednesday, October 27th, 2021, 02:49:50 pm. Operator: Harry. Visitor: Traveler
To: <[email-masked]<mailto:[email-masked]>>

        [X]

Chat transcript

ref https://www.google.com/

        Harry   Wed, 10/27/21 02:49:50 pm UTC

Hi there, can we help you plan your upcoming vacation?

        Traveler        02:49:50 pm

hello

Traveler archived the chat
02:54:26 pm

Duration: 4m 36s
Chat started on: https://jaywaytravel...urope-christmas-markets-tour#overview<https://jaywaytravel.com/itineraries/central-europe-christmas-markets-tour#overview>
Referrer: https://jaywaytravel.com/tour/xmas-markets?kwd=german%2...<https://jaywaytravel.com/tour/xmas-markets?kwd=german%20christmas%20market%20tours%202021&gclid=EAIaIQobChMI1M_14urq8wIVOW1vBB1UcAs4EAAYASAAEgK71PD_BwE>
Visitor geolocation: Bourbonnais, Illinois, United States / 98.227.27.171
[X] <http://twitter.com/LiveChat>               [X]  <http://facebook.com/LiveChat>

E-mail from LiveChat<https://www.livechatinc.com/powered-by-livechat/?utm_source=chat_transcript&utm_medium=email&utm_campaign=jaywaytravel.com>

--
--
Charles Neville
Marketing Director,  JayWay Travel Inc.
M +420 720 574 576
T +1 914 500 8984
E [email-masked]<mailto:[email-masked]>
W jaywaytravel.com<https://jaywaytravel.com/>
IATAN Accredited: # 33-7 4707 0