Subject: English Language Test - Dhanalakshmi C Chinnadurai
From: Dhanalakshmi C Chinnadurai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 10:24:08 -0400

| | Foreign Language Screening Test

Name | Dhanalakshmi C Chinnadurai    /  (91) 6379611720    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | For some customers, a lack of phone support is a deal breaker, and that’s completely understandable, but it’s not something we offer at this time.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Your eCommerce return policy is crucial for making returns and exchanges easy for both you and the customer. The clearer your return, exchange, and refund policies, the better. Every small business needs a well-written return policy for best results.

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