Subject: Tech Support Candidate - Sushmita Mitra
From: Sushmita Mitra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 10:10:08 -0400

| | Tech Support Test

Name | Sushmita Mitra
E-mail | [email-masked]
Phone Number | (91) 7651918456
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jhansi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Anovip | Business associate intelligence | 30/8/2020 | 24000 ( including pf)
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check the internet connection. If it is working or not.
2. If it is not working then I will retry in chrome/ another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, switch on the phone and then click on Bluetooth Icon. Switch on the Bluetooth speaker. And then search/scan Bluetooth speaker's name. Once it shows the name on it. Then, connect to it. Lastly, switch on the internet connection for further use.

What according to you makes you a good candidate for customer service or technical support job?

Listen to the customer problem and understanding their requirements. And convenience skills should be there.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |