Subject: Tech Support Candidate - Nirmal Mohnani
From: Nirmal Mohnani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 08:39:37 -0400

| | Tech Support Test

Name | Nirmal Mohnani
E-mail | [email-masked]
Phone Number | (+91) 8769136300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | CCE | | 23400
Previous Employer 1 | Satguru Overseas | Quality Auditor | 6th August 2019 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1 : Press windows+R.
Step2 : Once Command Prompt is open press ipconfig post which I will be able to see internet is accessible or not on computer.
Step3 : If internet is connected than the website is down if not,
Step4 : If internet is not connected check for possible issues for troubleshooting of internet connectivity on computer such as restarting computer, checking router's LAN cable connectivity, etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1 : Turn on Bluetooth speaker.
Step2 : Turn on Device Bluetooth.
Step3 : Go to Bluetooth connections list by keeping finger on Bluetooth icon for up to 3 seconds.
Step4 : Turn on discovery mode on connection list.
Step5 : Select the Bluetooth speaker once it is reflecting in available connections list to connect and play.

What according to you makes you a good candidate for customer service or technical support job? | As a graduate of Computer Applications I am aware with the term technical along with my expertise in technical tasks and as per the experience I have had in Satguru Overseas and at Teleperformance I know I have supported people with worst scenarios and I can do in future as well with the best of my abilities.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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