Subject: Tech Support Candidate - Praveen Benjaram
From: Praveen Benjaram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 08:28:50 -0400

| | Tech Support Test

Name | Praveen Benjaram
E-mail | [email-masked]
Phone Number | (91) 8374255876
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aurobindo Pharma Limited | Contract | November, 2019 | 15000
Previous Employer 1 | Cube Data Solutions | Data Entry Operator & Team Leader | June, 2018 | 12000
Previous Employer 2 | Karvy Computershare Pruvate Limited | Investor Relation Officer | November, 2014 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When i open www.ndtv.com in my browser and it is showing error. So 1st check weather the internet is fine or the server is down, in case the same is issue with my internet i just switch of and on it again after few mintues. But if the same is ok and still the same error is showing. I have to check the google web site may be issue, so i restart tbe computer and start the same
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st we have to on the bluetooth speaker and also we have to on bluetooth in our mobile, than we have to pair the same to run the bluetooth with our mobile
What according to you makes you a good candidate for customer service or technical support job? | We need to be patience to listen the customer saying, obidency, polite, decision making etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |