Subject: Tech Support Candidate - varun kaushik
From: varun kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 07:45:07 -0400

| | Tech Support Test

Name | varun kaushik
E-mail | [email-masked]
Phone Number | (+91) 7042087802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Samsung | | |
Previous Employer 1 | Mmt | | |
Previous Employer 2 | Starvice | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will refresh the website two or three times, if I m getting error again, I will go with another browser or will check my network connection too. Also website URL should be right.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth on your mobile phone, pair your mobile phone with speaker name and select connect.

What according to you makes you a good candidate for customer service or technical support job?

Just think that cx problem is your problem and
you  have to solve it anyhow, you have to satisfy cx with your solution completely. This is what I do.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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