Subject: Arabic Language Test - MD SULIMAN
From: MD SULIMAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 05:39:06 -0400

| | Foreign Language Screening Test

Name | MD SULIMAN    /  (854326) 7352957566    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear A
You have ordered a hand bag before 14 days. And your order has been shipped. Our service man went to your given destination but unfortunately the found that the address is wrong and he couldn't find any such kind of destination.
So your item has been received by our office nearest to you according to your given pin code.
Our office address is xyz street no 0123 near xy temple new delhi

Sincerely
Customer service team
Xyz
New Delhi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Z
Your complaint has been received by our team and forwarded to abc department. According to your conversation with our customer service department. We will be shipping the replacement item to you within the next three business days. And the damaged item will picked up by our services man.
Sorry for your inconvenience. Please have patience and have a good day.

Thank you

Regards

Customer service team
Zzc
New Delhi

| |