Subject: Tech Support Candidate - Upendra Tripathi
From: Upendra Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 05:05:50 -0400

| | Tech Support Test

Name | Upendra Tripathi
E-mail | [email-masked]
Phone Number | (91) 8839663392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jabalpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | csc e governance services india | State Consultant | 15/10/2021 | 32200
Previous Employer 1 | CSC e Governance Services India | District Manager | 01/07/2020 | 30000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First Check the Internet connection then try to open a new window after the delete system history and temp file,restart again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth.
Tap Pair new device. If you don't find Pair a new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | With my skills and expertise, I would fit perfectly in such a company culture. I am a great listener and always oriented towards solving a problem. I've gathered relevant experience and have an extremely positive attitude towards doing anything in my life.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |