Subject: Tech Support Candidate - Rashid Hussain
From: Rashid Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:34:56 -0400

| | Tech Support Test

Name | Rashid Hussain
E-mail | [email-masked]
Phone Number | (+91) 7827373479
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Macmillan Publishers India Pvt Ltd | Altura Customer Suppport | 12 November | 20000
Previous Employer 1 | Team Computers Pvt Ltd | Technical Support Engineer | 5 April | 17200
Previous Employer 2 | Chamunda Tech Net Services Pvt Ltd | IT Support Engineer | October | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if we can load another website like google.com or yahoo.com

If we can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge or Google Chrome and try to open the site you were having problems with.

If the site works in another browser, see The problem only happens in Firefox.

If the site doesn't work in another browser, check out The problem that happens in all web browsers.

The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with Firefox's chrome's cache:

The connection was interrupted.
The connection was reset.
The connection has timed out.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to Settings on your Phone
2 Now go to Bluetooth Option
3 Turn on the mobile Bluetooth.
4 Now turn on the Bluetooth speaker and put it to pairing mode.
5 Now go to your phone and click on search for the device.
6 Now you can see your Bluetooth speaker appears on the phone click on Bluetooth speaker and connect.
7 Now your Bluetooth speaker is successfully connected with your phone.

What according to you makes you a good candidate for customer service or technical support job? | Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with a positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost-effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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