Subject: Tech Support Candidate - Rajat Chauhan
From: Rajat Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:30:46 -0400

| | Tech Support Test

Name | Rajat Chauhan
E-mail | [email-masked]
Phone Number | (91) 7060981259
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 2
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will 'troubleshoot' the system , check if my computer is connected to an internet connection.
Then , afterwards see if my internet connectivity is good , if there is any problem in my router or modem if i have a broadband connection.
Afterwards I will identify the cause of the problem and take action.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth settings on both the device.
Search for the bluetooth connection on your mobile device for the speaker and then connect.

What according to you makes you a good candidate for customer service or technical support job? | I think a person with good communication skills and a scientific temperament with a good command in the language and listening skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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