Subject: Tech Support Candidate - Nashra Suhail
From: Nashra Suhail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:20:31 -0400

| | Tech Support Test

Name | Nashra Suhail
E-mail | [email-masked]
Phone Number | (91) 7839097637
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek | CSA | | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try refreshing the page even
I will try changing my network if the page does not open then also
I will try accessing it through my phone if then also it does not opens then its a technical error from their side

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth device
Turn on the bluetooth of the mobile
Select the option of available devices and tap on the name of the device
Pair it using a pass key
Its connected

What according to you makes you a good candidate for customer service or technical support job?

I have an eye for detail
I am fast learner
I have a keen interest towards the service industry and a job like this will act a catalyst

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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