Subject: Tech Support Candidate - AMANPREET KAUR
From: AMANPREET KAUR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:19:51 -0400

| | Tech Support Test

Name | AMANPREET KAUR
E-mail | [email-masked]
Phone Number | (91) 9315994761
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NIHAL VIHAR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ISTHMUS INDUSTRIES PVT LTD | ACCOUNTANT | 20/11/2020 | 23000 INR
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This is mainly due to the following reasons:
1.Interent not working
2. Website blocked by ISP
3. Website not working
So, let troubleshoot this step by step :
1. Firstly let check the internet connection as it is working or not by WIFI icon on right hand side.
2. Sometimes websites are blocked by ISP's, there are ways to bypass this barrier by using proxies.
3. If your internet is working and you still cannot connect, even after using a VPN then most probably the website is down. All you can do now is wait for it to be back online soon.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth of your mobile phone
2. Search for the device,
3. Select device and Paired the device by password or code.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude toward customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with customer. Good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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