Subject: Tech Support Candidate - Mohit Kumar
From: Mohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:14:48 -0400

| | Tech Support Test

Name | Mohit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8791145058
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Y.K.G Soft Technologies | Software engineer & client support | 22feb 2020 | 19333
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I need to check whether the internet is working or not.
If internet is working then check weather the other websites are open or not in the browser.
if other websites are also not opening in the browser then there may be the issue with your device and the internet connectivity,and if the other website are opening in the browser then clear cache and clear the history of the browser then try to open that website.
If the website is still not opening then try another device for opening the website and if the website is not opening in that device also then there may be the issue that the server is down or the website owner is uploading the data on that website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly switch on the Bluetooth which you want to connect with the mobile device.
Then in the mobile phone click on the Bluetooth option, and on the Bluetooth.
After that the Bluetooth device name shows on the screen in the bluetooth devices option and click on that Bluetooth device which you want to connect your Bluetooth device will connect to the mobile phone

What according to you makes you a good candidate for customer service or technical support job?

A good candidate should have proper product knowledge.
The candidate's communication skills are good.
the candidate should be a good listener and having problem solving capabilities.
The candidate should be calm and patient

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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