Subject: Tech Support Candidate - Indrajeet Tiwari Indrajeet
From: Indrajeet Tiwari Indrajeet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:09:51 -0400

| | Tech Support Test

Name | Indrajeet Tiwari Indrajeet
E-mail | [email-masked]
Phone Number | (+91) 9315140453
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector-57 Noida UP
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC Technologies Pvt Ltd | System Administrator | 27-10-2021 | 15583
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check which type of error are coming, while opening the given website. After that I will check the system internet connection and than if we find everything working fine than I will check the firewall. Because sometimes website are block with the help of firewall. Or took some other necessary steps when required.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all switch on the bluetooth speaker than open the bluetooth of the mobile phone and than will try to pair the given bluetooth speaker with the help of bluetooth name of the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Firstally understand the exact issue which customer facing than start the troubleshoot the problem and fix the the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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