Subject: English Language Test - Shabana Begum
From: Shabana Begum <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:09:04 -0400

| | Foreign Language Screening Test

Name | Shabana Begum    /  (93847) 51118    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings sir/ mam,
As we checked your order status, the delivery boy tried to deliver the order but the address you have given was incorrect..so the order was returned to us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir/mam,
As your complaint raised..we will take action towards,we will send out team to check and replace policy

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