Subject: English Language Test - Shashank Jain
From: Shashank Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 03:57:51 -0400

| | Foreign Language Screening Test

Name | Shashank Jain    /  (91) 9953757234    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr Customer,

Hope you are doing well and thank you for ordering the handbag.
We dispatched the it same day when it was ordered However, there was mismatch in the address due to which it was not delivered so I would request you to help us with correct address please.
Once the address is updated we will try to deliver the handbag as soon as possible.
I would like to thank you for your patience and bringing this to our notice.

Thank you for your support and showing continued support.

Thanks and Regards
Shashank.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I am so sorry that your experience with our company has not met your expectations.

I can assure you that customer satisfaction is our top most priority and in order to regain your trust I will send the engineer to your house and after checking he will replace.

Really appreciate your patience and thank you for bringing this to our notice.

Thanks and Regards
Shashank

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