Subject: Tech Support Candidate - Jyoti Barman
From: Jyoti Barman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 03:46:44 -0400

| | Tech Support Test

Name | Jyoti Barman
E-mail | [email-masked]
Phone Number | (+91) 8871068163
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Damoh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I'll check my internet connection, if my internet connection is fine, i'll wait for some time, & then try to login into the site again. But if my internet connection is poor, i'll switch off my device, or reboot it & then will again try to login to the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, I'll check my bluetooth speaker that if it is working or not. I'll turn on my bluetooth speaker . Then, I'll go to settings menu of my phone, turn on the bluetooth & then search for the nearest devices. The company name of my bluetooth speaker will appear on my phone's screen, I'll click the given name & then my bluetooth speaker will get connected to the phone.
What according to you makes you a good candidate for customer service or technical support job? | I'm fresher in this industry but from my school time, I'm good in debate & group discussion, also, I take tuitions at home because of which I have to deal with different parents everytime which made me realise that I can convince or help people because of my communication skills. I am a disciplined & calm person which adds more skills required for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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