Subject: Tech Support Candidate - Uma Batra
From: Uma Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 03:36:52 -0400

| | Tech Support Test

Name | Uma Batra
E-mail | [email-masked]
Phone Number | (+91) 8708492778
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Rohtak , haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wheelseye | Customer service | 30 oct. 2021 | 22k
Previous Employer 1 | Policy bazaar | Sales executive | 13 feb. 2020 | 16.5k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Na

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start bluetooth speaker
On Mobile phone bluetooth
Connect speakers with phone
And thand connected

What according to you makes you a good candidate for customer service or technical support job? | In cx service , i can handle calls easily , efficiently and effectively , maintain sla , ringing time , AHT  etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |