Subject: Arabic Language Test - Mohd Tarique
From: Mohd Tarique <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 01:43:07 -0400

| | Foreign Language Screening Test

Name | Mohd Tarique     /  (+91) 8790873957    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Madam,

We sincerely apologize for  the inconvenience u had regarding the order which  you placed.

As we can see, the delivery team tried to deliver the order to the address which is updated in your account. But during the delivery, we found out that the registered address is incorrect due to which timely delivery could not happen.

Request you to kindly share the correct address with pin code and active contact number so that the product can be delivered to you.

We'll be very happy to help you if you've any further questions.

Keep shopping. Cheers

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

AS we see  that your product is not good, and   we are apologize for that.,but we re try to resolve your issue,
i would like to informe you sir that  you could  raise the cancel or replace option  in the A app ,   after  raising  the complain that issued would resolve  within 24 hour

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