Subject: English Language Test - Pranav Goel
From: Pranav Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 00:55:25 -0400

| | Foreign Language Screening Test

Name | Pranav Goel    /  (91) 9105288120    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer ,
We have received your response regarding your status of your order . Your given address is wrong ,please update your address on our site or app and to know about your order click on the given link below or go to our site and go to track order option .

Thank You
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul ,
we have received your e-mail regarding replace your order or give your money back . In few days a person will come to your house to check your product and  to change the product .

Thank You
Home Box Team

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