Subject: Trainer Candidate - Nikhil Chander
From: Nikhil Chander <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 00:39:06 -0400

| | Tech Support Test

Name | Nikhil Chander
E-mail | [email-masked]
Phone Number | (91) 7340993689
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | None | None | None
Previous Employer 1 | PCCW Solution Singapore | EUC Manager | 31st Oct 2020 | SGD 3300
Previous Employer 2 | Fareportal Ind Pvt Ltd | Sr Quality Analyst | 30th Nov 2018 | 40000

If Selected, how much time do you need to join? | 10 Days

Please briefly describe your work experience specifically in training?

Worked as a Quality Lead with PCCW Solutions Singapore responsible for developing the quality programs and training candidates.

Worked with UHG and Fareportal as Sr QA responsible for conducting multiple quality training sessions.

Worked as an acting process training with IBM GPS.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

In my tenure with PCCW as a EUC Manager, we took over a new IT infra project. It was my first experience to get the transition done for the whole site moreover we were facing the manpower issue as the recruitment was still in progress.

Not only I was able to get the transition completed with less than 50% of the staff but also got it live successfully.

This helped us in building trust with the client and got appreciations as a EUC Manager

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer is doing the needful. However, Great customer service is going the extra mile.
What according to you makes you a good candidate for this position? | My overall 10yrs experience in customer service in different roles starting from a beginner to a manager makes me a good fit for the role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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