Subject: Daily performance summary for LiveSalesman team for Oct 26th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 09:05:13 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 26th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Hassan Saeed | 0 | 13 | 2 | 0 | 15
Khaled Sufian | 0 | 1 | 10 | 3 | 14
Malek Hosan | 0 | 4 | 0 | 7 | 11
Mohammed Ali | 2 | 1 | 0 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 2 | 22 | 3 | 27
Javed Aslam | 0 | 4 | 1 | 3 | 8
Shaha alsubaie | 0 | 1 | 1 | 1 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 58 | 15 | 73
samah Alharby | 0 | 0 | 21 | 4 | 25
Grand Total | 2 | 28 | 115 | 36 | 181

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 18
| Delivery Related | (blank) | 2
| | Delivery Status | 10
| | Missing items\parts | 1
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | (blank) | 1
| | Refunds after Return | 6
| | Return item not received | 1
Customer Services Total | | | 48
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
No Answer Total | | | 2
PreSales | (blank) | (blank) | 6
| Other Enquiry | (blank) | 1
| | Payment Methods | 1
| | Promo Code | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 4
| | Product Specification | 2
PreSales Total | | | 16
Grand Total | | | 66

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 2 | 0 | 0 | 1 | 4 | 7
Malek Hosan | 12 | 5 | 0 | 9 | 6 | 13 | 45
Javed Aslam | 3 | 2 | 0 | 0 | 4 | 2 | 11
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 6 | 0 | 1 | 0 | 0 | 2 | 9
Khaled Sufian | 1 | 3 | 0 | 1 | 1 | 0 | 6
Abdulmajeed Alanzy | 19 | 1 | 2 | 2 | 3 | 0 | 27
Mohammed Abdulwahed | 3 | 1 | 0 | 1 | 1 | 0 | 6
samah Alharby | 5 | 0 | 0 | 0 | 0 | 0 | 5
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 50 | 14 | 3 | 13 | 16 | 22 | 118

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 10 | 1 | 0 | 1 | 0 | 5 | 17
Javed Aslam | 0 | 1 | 0 | 0 | 0 | 3 | 4
Asma Salem | 1 | 0 | 0 | 0 | 1 | 0 | 2
Khaled Sufian | 4 | 2 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 4 | 0 | 1 | 1 | 8 | 34

Please feel free to reach out for any further clarifications.