Subject: Daily performance summary for LiveSalesman team for Oct 26th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 26th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 4 | 17 | 0 | 0 | 21
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 13 | 0 | 10 | 26
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 8 | 0 | 12 | 0 | 19 | 39
Amir Aziz | 2 | 0 | 0 | 7 | 0 | 9
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 0 | 3 | 11 | 0 | 0 | 14
Jok Kuol | 0 | 8 | 19 | 0 | 2 | 29
RAMI KASSAM | 0 | 2 | 30 | 0 | 0 | 32
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 3 | 3
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 15 | 18 | 102 | 7 | 34 | 176

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 37
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Return Request Initiation | 7
Customer Services Total | | | 56
No Answer | No Answer | No Answer | 5
No Answer Total | | | 5
PreSales | Other Enquiry | (blank) | 6
| | Payment Methods | 2
| | Promo Code | 2
| | Store Availability | 10
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Pricing | 1
| | Product Specification | 45
PreSales Total | | | 69
Grand Total | | | 130

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 1 | 0 | 0 | 0 | 1 | 5
Amir Aziz | 1 | 0 | 0 | 0 | 1 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 0 | 0 | 7
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 1 | 0 | 0 | 1 | 1 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 8 | 5 | 1 | 1 | 1 | 4 | 20
Jok Kuol | 9 | 3 | 3 | 3 | 3 | 2 | 23
Mohammad Faizan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 2 | 5
RAMI KASSAM | 5 | 0 | 2 | 3 | 2 | 0 | 12
Waseem Ahemad . Khan | 7 | 1 | 2 | 3 | 2 | 0 | 15
Abu Sufian | 7 | 0 | 1 | 3 | 0 | 0 | 11
Hasan Nour | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 42 | 10 | 9 | 13 | 8 | 10 | 92

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 2 | 0 | 0 | 1 | 2 | 10
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 1 | 2 | 1 | 11
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 1 | 0 | 0 | 1 | 0 | 0 | 2
Radhika Jawle | 0 | 0 | 1 | 0 | 0 | 0 | 1
Murtaza Kutiyanawala | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 2 | 1 | 2 | 3 | 4 | 27

Please feel free to reach out for any further clarifications.