Subject: Arabic Language Test - Azeezur Rahman
From: Azeezur Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 15:02:43 -0400

| | Foreign Language Screening Test

Name | Azeezur Rahman    /  (91) 86838615269    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear X/customer
We are extremely sorry for the inconvenience. Your order will be delivered to you shortly.Keep shopping with us .
Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

DearX/customer
According to the terms and conditions of the brand,you can replace your scratched with the fine one.For the replacement call us in this no.98xxxxxxx89.Thank you.Enjoy shopping with us.

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