Subject: English Language Test - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 14:21:38 -0400

| | Foreign Language Screening Test

Name | Aman Kumar    /  (91) 7011061492    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

This in regards of your product "Hand bag", against order id: XYZ.

I certainly understand that you are waiting for your product since long.

Please be informed that the order was shipped by the seller to your mentioned address by a courier partner however as per courier partner the address which you have mentioned is wrong.

Regards,
Aman kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings of the day!

This in regards of your product " TV Cabinet", against order id: XYZ

Apologize for the inconvenience which you have faced.

This is to inform you that as per product policy, if the order is damage or defective, then your order can be returned or replaced, depending on seller to seller.

I would request you to check the policy of a product and mark a return or replacement request from your end.

If you face any issue, then please do let us know.

Regards,

Homebox Team

Happy Shopping!!

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