Subject: Tech Support Candidate - Sudheer Tiwari
From: Sudheer Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 14:12:07 -0400

| | Tech Support Test

Name | Sudheer Tiwari
E-mail | [email-masked]
Phone Number | (87070) 73849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleysia network | Technical support Engineer | 25-Aug-2021 | 26k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-I will Open a new tab and check to see another website like google.com or mozilla.org and if it again does not work then I will open new browser then again the problem same then I will look forward to check internet connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will power on my speaker then I will open my bluetooth in mobile phone then I have to pair a both device in bluetooth functionality, after that phone and speaker will be connected each other.

What according to you makes you a good candidate for customer service or technical support job?

1-To deliver exact solution to the customer.
2-Customer satisfaction.
3-My skills and expertise
4-capable of delivering excellent results.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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