Subject: English Language Test - Chhavi Gillhotera
From: Chhavi Gillhotera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 13:43:17 -0400

| | Foreign Language Screening Test

Name | Chhavi Gillhotera    /  (140401) 9988215586    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To
xyz customer

Your order no. **** was shipped on your given address 14 days back by us.But courier services were unable to reach you.
Please provide us your updated address so that your order can reach you soon.

Thank you for your trust in our company.

Greetings
Xyz company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Helo Abdul

Thank you for showing interest in our company. I believe that we have only return policy on products purchased within 4 weeks, not refund back on any product.
Please send us clear pictures of Tv cabinet. Our representatives will surely take action towards it.

Greetings
Xyz company

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