Subject: English Language Test - Swapnil Tiwari
From: Swapnil Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 13:35:13 -0400

| | Foreign Language Screening Test

Name | Swapnil Tiwari     /  (+91) 7415148204    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir
We regret the inconvenience caused.

As per the tracking status, delivery is delayed as the address mentioned seems incomplete.

We request you to share your complete address, landmark and alternate contact no. so, that we can rearrange delivery at the earliest.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We regret the inconvenience caused.

We want to emphasize that we consider adherence to compliances our moral and we strongly believe that it reinforces our commitments to our customers, as we ensure that their interests are protected at all times with respect to their purchase.

We can understand that the particular issue caused you inconvenience.

Going further, we are arranging a replacement of the mentioned item and will ensure that the same does not happen again.

In the future, our focus will be on maintaining utmost accuracy when it comes to the quality of the product , so that this situation won’t repeat itself.

We thank for your patronage.

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