Subject: English Language Test - Aman Patel
From: Aman Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 13:13:51 -0400

| | Foreign Language Screening Test

Name | Aman Patel    /  (+91) 8299309816    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello XYZ,

Thanks for shopping at XYZ Store!

We received your request regarding the update on your order XXXX placed with us and we are glad to assist you.

As per the system, we see that the order was successfully placed and shipped on the 12th of Oct 2021 at 07:15 Pm to the provided address "611, 6, 29 Boulevard- Tower 2, Downtown Dubai, Dubai, ae". However, the team tried to deliver the order on the given address but all attempts are failed for the delivery because as per the logistics team the provided address is incorrect.

Hence, we request you to please recheck your address and provide us with your correct address so that we can reschedule the delivery of your order. Also be informed that the change in address may cause a slight delay in delivery.

Your patience and understanding in this regard shall be much appreciated.

If you have any questions please contact our friendly team on ([email-masked]).

Thank you,
Team XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello XYZ,

Thanks for shopping with us!

We received your concern regarding the damaged item delivered to you from the order XXXX placed with us and we are sorry to hear about it. Please accept our sincere apologies for the inconvenience caused to you.

With great regrets I have to inform you that as per the return policy's the item can be returned only before installation of the item.

However, as you are a valued customer, we will go one step ahead and take this to the merchant to check for the best possible solution and someone from the customer service team should reach out to you at the earliest with an update.

Your patience and understanding in this regard shall be much appreciated.

If you have any questions please contact our friendly team on ([email-masked]).

Thank you,
Team XYZ

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