Subject: English Language Test - SHIVPAL SINGH
From: SHIVPAL SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 12:58:29 -0400

| | Foreign Language Screening Test

Name | SHIVPAL SINGH    /  (+91) 7610628726    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Your order is on the way but unfortunately our courier service provider is unable to detect your exact address location. Please provide your full address with exact pin code and other details.

Team company ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We noticed your complaint and trying to reach to you soon. Our company representative will contact & meet to you and will solved the problem immediately. Thank you for contacting us.
Team ABC

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