Subject: English Language Test - Gaurav Yadav
From: Gaurav Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 12:43:33 -0400

| | Foreign Language Screening Test

Name | Gaurav Yadav    /  (+91) 9896744504    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for reaching out to us!

We have just pulled up your order information and it seems that there was an attempt made to deliver your package but according to our courier partner the
delivery address is wrong. The order was shipped by us and handed over to courier company same day when the order was placed.
.
In such a situation, we would advise you to contact courier service immediately to inquire on the whereabouts of your order and request for package redelivery by providing them your order number and correct address.

Regards,
BABY SHOP

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for letting us know! We are so sorry to hear about that.

As per inspection procedure, could you kindly send us a clear picture of the defective product together with the packaging that came with it? After verification we will let you know of the next steps to take.
However, allow us some time to communicate this to the relevant team and we'll reach back to you with an update regarding this soon.

In the meantime, please reach back to us if you need help with anything else.

Regards,
HOMEBOX TEAM

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