Subject: Italian Language Test - Heema Bhat
From: Heema Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 11:17:44 -0400

| | Foreign Language Screening Test

Name | Heema Bhat    /  (98713) 91051    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Hope you are doing well!
We are trying to deliver your order on time but as per the address mentioned by you was not correct so that delayed in the delivery of the bag. please provide the correct address so that we can deliver your Bag on time.

Regards,
Company Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Good Day!
Apologies
As per Company policies we had the best suitable option for you to feel satisfied with our best delivery options, In  any case you feel unsatisfied with our company delivery we will get back to your money.
let us serve you better first.
Kind Regards,
Company Name

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