Subject: Arabic Language Test - Mohamed Rafeek
From: Mohamed Rafeek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 11:09:23 -0400

| | Foreign Language Screening Test

Name | Mohamed Rafeek     /  (627751) 8190800793    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi mr. Xxx thank you for reaching our customer service.
We noticed that your order actually we are doing shipping as well In all over world and I share the delivery address to you please check out and if any wrong reach our customer services thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi mr. Xxx thank you for reaching our customer service.

We active any time for your problems and your mail is received by our customer service and your TV is many scratches so you return to as that's okay and with a days our delivery boy reach you then we will check out the scratches then we will give the new one or send the money.

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