Subject: Tech Support Candidate - Pamela Gomes
From: Pamela Gomes <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 10:08:36 -0400

| | Tech Support Test

Name | Pamela Gomes
E-mail | [email-masked]
Phone Number | (91) 8377949148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govindpuri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Lead Opearations | 27.10.2021 | 27000
Previous Employer 1 | Wipro Ltd | Associate Analyst | 07.04.2021 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:Try to open any other website to check if it's any web server issue or my system or internet issue.
Step 2:Try a different browser and check if that is working or not.
Step 3:Ping any other website on Command Prompt this will confirm if internet is connected or not.
Step 4:Check if the router is connected to the internet

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth for the mobile and speaker.

Scan to find the device in your phone.

Pair it
It will start working

What according to you makes you a good candidate for customer service or technical support job? | Technically sound and good logical skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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