Subject: English Language Test - Shubham Joshi
From: Shubham Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 10:05:45 -0400

| | Foreign Language Screening Test

Name | Shubham Joshi    /  (+91) 8920382975    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We would like to inform you that at the time of delivering your hand bag our delivery partner found that the address mentioned by you was incorrect.

So, we would like you to tell us the correct address so that we can deliver your product.

Thank you for your patience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We would like to inform you that our team will be visiting your home within 72 hours of time,  the cabinet will be checked by our team and will be replaced for you if there is any damage found.

Sorry for the inconvenience caused to you.

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