Subject: Trainer Candidate - Aavesh Mane
From: Aavesh Mane <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 09:55:11 -0400

| | Tech Support Test

Name | Aavesh Mane
E-mail | [email-masked]
Phone Number | (911) 9158758500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Powerweave | Trainer | September 2021 | 31000
Previous Employer 1 | Conneqt | Trainer | Nov 2018 | 30000
Previous Employer 2 | Nspira | Trainer | | 27500

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | NHT and refresher training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When we have to cut short the training duration and handover the batch before schedule is little bit challenging to complete the portion
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is giving resolution to the customer however great customer service is giving resolution and additional assistance.
What according to you makes you a good candidate for this position? | My experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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