Subject: English Language Test - LOURENCE MARAK
From: LOURENCE MARAK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 09:31:58 -0400

| | Foreign Language Screening Test

Name | LOURENCE MARAK    /  (+91) 8638093244    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Customer Name)

Thank you for shopping with us, Your order number (number) has been shipped. However, as per the delivery company, your delivery address was incorrect.

Can you please re-confirm the delivery address (customer address) so that we can update it with the delivery company? Meanwhile, you can also contact the delivery company (Delivery contact number) for the redirection of the parcel.

If you have any further questions please feel free to contact us at (Toll-Free number) or email us at (customer service email)

Thank you

Customer Service specialist
Lourence Marak

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear (Customer Name)

We are sorry to hear that the TV Cabinet you received turned out to have many scratches on it. Each of our products goes through several quality check procedures before the final delivery to the customer.

However, we have discovered that sometimes a product may be damaged while on its way to the customer. In such cases too, the responsibility of replacement falls on us.

In the current case, this product will be returned to our warehouse for further checking and repair. Our delivery executive will be at your doorstep in 3-4 days to collect the defective product.

Please accept our apologies for the inconvenience caused. We have dispatched the replacement product and this time we are going to ensure that it does not receive any damage during shipment.

Please feel free to contact me via phone or email if you need help with anything else.

Thank You

Customer Service Specialist
Lourence Marak

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