Subject: English Language Test - Ankita Agarwal
From: Ankita Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 09:24:11 -0400

| | Foreign Language Screening Test

Name | Ankita Agarwal    /  (+91) 7488338966    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for the inconvenience sir/ mam, your order is our priority,  we have informed the courier departments regarding your address issue, they will clear your problem within 48 hours.

Sorry for the inconvenience,

Wish u a wonderful day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry Sir/Mam for the inconvenience, our product team will reach to you as soon as possible and we ensure you that the organization will  try to solve your situation and we will exchange the product if it will be having any primary damage.

We are sorry for the inconvenience
And wish u a good day.

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