Subject: English Language Test - Purnaplaban Ray
From: Purnaplaban Ray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 09:23:37 -0400

| | Foreign Language Screening Test

Name | Purnaplaban Ray    /  (754103) 7008699137    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir
We are very sorry that you had to experience this. I am Purnaplaban Ray your supporting assistant try to resolve your issue as soon as possible. As we show the respond from our courier partner that the delivery address given by you may wrong. So can you send your correct address through this email for the better convenience.
I will apologize to you from our service partner for the inconveniences. Thanks for reaching out us.
Thanks and regards
Purnaplaban Ray
Customer care executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir
We are very sorry that you had to experience this. I will apologize from our service team regarding this. As per your recent order I have seen that you had ordered a tv cabinet from us. As per the specifications and terms given by the supplier you may contact to the customer care of the product supplier for the issues of the product about the return or refund process.
Kindly check the details from your status of the order.

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