Subject: English Language Test - Sanskriti Singh
From: Sanskriti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:55:38 -0400

| | Foreign Language Screening Test

Name | Sanskriti Singh    /  (+91) 6261782306    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Name)

Please accept our sincere apologies for the inconvenience that has been caused to you due to the late delivery of your product.

We always prioritize complete satisfaction of our customers and make sure that the products reach them within the specified time limit. Unfortunately in your case certain situations just came up suddenly and we failed to dispatch the items within the planned time frame.

We will reach out to you via call as soon as you get this mail and solve the issue by address confirmation and other required details.

We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such delay in shipping products will not occur in future.

You can contact me personally as i will provide you with my contact no. And email if you have any other queries.

Sincerely,
(Name)
Customer support executive
babyshop.com
Contact no.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I am so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
We will send our team to look after the damages and provide you the best service.
My deepest apologies for any inconvenience we have caused you. We wish you all the best in the future.
Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Sincerely,
XYZ
Customer care executive
Homebox Team

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