Subject: Arabic Language Test - Musharraf Hussain
From: Musharraf Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:41:40 -0400

| | Foreign Language Screening Test

Name | Musharraf Hussain    /  (88601) 76430    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
As per your order company has handed over the hand bag to the courier on same day when you placed the order, but as per the courier your address is wrong so that the bag was not delivered.
Please give your proper address.

So for delay.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
As per common policy you should check the item when you receive from shipping man at the shipping time before the man,but you didn't do so, let me try to know that what is the policy of our company if the policy is same to you then I  return money to you back.

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