Subject: Tech Support Candidate - Rimjhim Rani
From: Rimjhim Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:41:40 -0400

| | Tech Support Test

Name | Rimjhim Rani
E-mail | [email-masked]
Phone Number | (110096) 9915136542
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok nagar delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Service desk | Till now | 15000CTC
Previous Employer 1 | Teksys | Desktop | Sep2020 | 8000PM
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.We need to check the url we entered is cotrect or not.

2.we will check the network connectivity.

3.we will check this url on different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st of all power on of the speaker and select the bluetooth mode then turn on bluetooth of my mobile phone and search bluetooth device after find device pair with bluetooth speaker and then connect.
What according to you makes you a good candidate for customer service or technical support job? | It shoud be soft spoken good listner  problem solver.and know how to engage people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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