Subject: English Language Test - Mahima Mittal
From: Mahima Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:26:30 -0400

| | Foreign Language Screening Test

Name | Mahima Mittal    /  (91) 7500009586    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello sir, our delivery boy tried to search for your address on the day of delivery but was unable to reach out due to some mistake in address. I request you to please update the address in your order details and we will deliver your handbag asap to the correct address. Sorry for the inconvenience caused.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
Thanks for reaching out. We will surely look after your complaint and will replace your TV Cabinet in next 3 working days.

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