Subject: English Language Test - Geetika Banga
From: Geetika Banga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:14:05 -0400

| | Foreign Language Screening Test

Name | Geetika Banga    /  (91) 7500592488    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,
We would like to inform you tht our deliver partner is unable to reach your location.We request you to please contact this number 75005924** to help them reach you.
We apologize for the inconvenience.
Thanks and regards
Customer Service Team
Baby Shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We got your complaint for returning the TV you purchased as it got scratches.
I request you to please provide us with the picture of the defect for getting the approval for returning the product.
Once the return will be approved, we will get back to you via email regrding further details.
We apologize for the inconvenince.
Thanks and Regards
Homebox Team

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