Subject: English Language Test - Virendra Singh
From: Virendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:10:26 -0400

| | Foreign Language Screening Test

Name | Virendra Singh    /  (91) 8826368328    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mark,

Thank you for reaching out to us. We appreciate that you voiced out your concern, so that we can resolve it for you. We would like to inform you that we shipped your handbag 14 days ago via ABC courier. And, the courier person visited at your shipping address. However, he was not able to locate the address as the address was not correct. We would like to request to you, provide us your current address so that we can arrange shipping at the earliest. Please see the below mentioned courier details:

Courier Name : ABC
Tracking ID: 123456789
Weblink to locate the parcel: www.abccorp.com

If you need any further information, please feel free to connect us.

Best regards,
Virendra Singh
Email : [email-masked]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We regret for the inconvenience caused to you. We appreciate that you voiced out your concern, so that we can resolve it for you. We would request to you that in order to investigate case this case further in timely manner, please share us the TV pictures with the invoice copy. After receiving the documents, we will take up this issue with dispatch team, so that we can come up with concrete resolution at the earliest. Please refer below mentioned weblink to upload the documents.

www.homebox.com/upload/documets

If you need any further information, please feel free to connect us.

Best regards,
Virendra Singh
Email : care@homebox .com

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