Subject: English Language Test - Ashish Patel
From: Ashish Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:08:41 -0400

| | Foreign Language Screening Test

Name | Ashish Patel    /  (+91) 9667765967    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valued customer,

Sorry for the inconvenience caused.

As per the order placed we had tried to deliver your courier at the address provided by you, but your address as per courier was wrong so we kindly request you to provide the correct address so that we can deliver the same at earliest without delaying anymore. Once we recieve your updated correct address we can deliver the same.

Thanking you for the patience and trust towards us.

Regards,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We apologise for the inconvenience caused.

We have read the information given by you and forwarded same to the concerned department. You will be contacted by them at the earliest so that the things can be resolved/ replaced if required as per the policies.

We request you to keep patience till the team contacts you directly for resolving problem as per your requirements.

We would like to hear from you further once you are fixed with the problems as a service feedback which would be helpful for us to improve.

Best Regards,
Team Homebox.

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