Subject: English Language Test - Aditi Choudhary
From: Aditi Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 07:59:18 -0400

| | Foreign Language Screening Test

Name | Aditi Choudhary     /  (91) 7991158209    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear cx

Greetings from babyshop.com , As we have discovered the recent shopping experience from your account order id 456778 .
As we know how valuable the product is for you how much you want it we have courier it with our courier partner already hope this brings a wide smile on your face.
You are only one step away from your exceptional shopped product  we need verification of your address so that we can send it to you in Santa clause Speed.
Please verify your address details in given below the link .make sure you check ✔ pincode and landmark too .

Woo-hoo.. keep shopping
Thanks and regards
Aditi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi customer

Greetings from hometown team ! We have received your email regarding your purchase ID 567 tv cabinet   .

As we are looking into this matter with whole detailing I would like to tell you that  return or exchanging policy is available in this product so I am sending you the link just go to the details fill  and verify your address and phone no. So that we can contact you easily.  Within 7 days our executive will come to your home please  make sure you keep the purchasing slip and bill with all the manuals provided to you carefully and return the same .

Just go below the link choose your option and verify your details.

We are really sorry for the inconvenience you have because of us .
Shop with us we will give the best we can do for you.

Warm regards

Keep shopping !

Aditi

| |