Subject: Trainer Candidate - DEVANSH SHARMA
From: DEVANSH SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 07:44:23 -0400

| | Tech Support Test

Name | DEVANSH SHARMA
E-mail | [email-masked]
Phone Number | (91) 9650944254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BT | QA | NA | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in training? | Not specifically in the training department but provided quality sessions to the voice / chat teams
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Maintaining decorum within the team..no person from an other department can say anything to you if you are clean..to maintain that quality has been the most challenging part

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is just providing resolution as per the customer's ask.

Great customer service : a human touch , empathy , follow up making sure the customer doesn't call back for the same issue

What according to you makes you a good candidate for this position? | 5 years of rigorous experience across multiple campaigns and leasing with the cfu's in an effective manner
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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