Subject: English Language Test - AMANPREET KAUR
From: AMANPREET KAUR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 06:25:31 -0400

| | Foreign Language Screening Test

Name | AMANPREET KAUR    /  (91) 9315994761    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Thanks for emailing us,
Sorry for the inconvenience caused,
As i am checking your order details, Your mentioned address on order is wrong. So please provide us a complete correct address with a landmark so that we can deliver it.

Thanks
Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Thanks for mailing us your problem sir, Sorry for the inconvenience caused.
According to the policies of the company you can only return or replaced within 7 days. Now we can arrange a technician from our company to fix your problem.

Thanks
Regards

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